Contact Us
Welcome to OMGANASA
At OMGANASA, we are committed to providing thoughtful, responsive, and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our lighting collection, our customer care team is here to help.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official customer support channel below.
1. Customer Support by Email
Email: service@omganasa.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number whenever possible.
For product-related questions, please include the product name, order number if applicable, a brief description of your question or issue, and clear photos or a short video when relevant. Visual information can be especially helpful when your inquiry concerns product condition, lighting performance, power connection, charging, or other product details.
Providing these details allows our team to understand your request more efficiently and provide more accurate assistance.
2. Customer Support Hours
Customer Support Email:
service@omganasa.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our customer care team can assist with order status and tracking, shipping and delivery inquiries, product information, product installation and usage guidance, product care, damaged or defective items, incorrect or incomplete orders, returns, after-sales inquiries, product specifications, and business or wholesale opportunities.
To help us review your request as quickly as possible, please provide your order number and the email address used when placing your order whenever applicable.
If your order arrives damaged, incorrect, defective, or incomplete, please contact us as soon as possible. We recommend including clear photos of the product, packaging, and any affected components so our team can better understand the situation.
4. Product Support
OMGANASA creates a curated collection of distinctive small-scale lighting designed to bring warmth, character, and atmosphere into everyday spaces.
Our collection focuses on three signature categories: Mushroom Lamps, Crystal Lamps, and Retro Lamps. Each category is selected with attention to visual character, ambient illumination, materials, and the way light interacts with its surrounding space.
If you need assistance with a product, our customer care team can help with questions about product dimensions, materials and finishes, lighting functions and modes, power and charging features, LED components, installation and operation, product care, included accessories, recommended usage, product variations, and general product information.
Because product specifications may vary between individual designs, please include the product name or relevant order details when contacting us.
5. Business & Wholesale Inquiries
OMGANASA welcomes inquiries from retailers, distributors, commercial buyers, interior design businesses, and other potential partners interested in distinctive lighting products.
For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:
Email: service@omganasa.com
Please use a clear subject line such as Business Inquiry or Wholesale Inquiry.
For business inquiries, it is helpful to include your company name, market or region, expected order volume, and a brief description of your requirements.
This information allows our team to better understand your needs and determine the most appropriate way to assist.
6. Corporate Information
Brand: OMGANASA
Legal Entity:
Shenzhen Guangmingtai Technology Co., Ltd.
Registered Address:
Room 219, Dianying Building, Jinhua Road, Fuhua Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China
Unified Social Credit Code:
91440300MAE95L814H
Customer Support Email:
service@omganasa.com
OMGANASA is owned and operated by Shenzhen Guangmingtai Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From discovering a lighting piece that fits your space to receiving and enjoying your order, OMGANASA is here to make your shopping experience clear, comfortable, and reliable.
Whether you are exploring the soft silhouette of a Mushroom Lamp, the refined glow of a Crystal Lamp, or the nostalgic character of a Retro Lamp, our team is ready to assist with your questions.
If you need support, please contact us at:
Email: service@omganasa.com
Thank you for choosing OMGANASA.
OMGANASA — Light with Character, Made for Atmosphere.