Shipping Policy
At OMGANASA, we aim to provide a clear, dependable, and carefully considered shipping experience from the moment your order is placed until it arrives at your door.
Our collection features distinctive small-scale lighting across three signature categories: Mushroom Lamps, Crystal Lamps, and Retro Lamps. Depending on the design, products are carefully packaged with protective materials to help reduce the risk of movement, impact, and damage during transportation.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Order processing time is separate from carrier transit time. During seasonal promotions, holidays, periods of unusually high order volume, inventory verification, or other exceptional circumstances, processing may take slightly longer.
Certain lighting designs with delicate decorative elements, crystal-style components, glass-related materials, intricate structures, or special packaging requirements may require additional preparation before dispatch.
Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout when tracking information is available.
Estimated Delivery Time
The estimated delivery time is generally:
7–20 business days after shipment
This estimated delivery period does not include the 1–3 business days required for order processing.
Actual delivery times may vary depending on the shipping destination, carrier availability, customs processing, public holidays, weather conditions, seasonal shipping volume, remote delivery locations, local delivery conditions, and other circumstances outside our reasonable control.
All delivery timeframes are estimates and should not be considered guaranteed delivery dates.
Shipping Methods and Costs
Available shipping methods and applicable shipping charges are displayed during checkout based on your destination, product type, package dimensions, and the items included in your order.
Where promotional or free shipping options are available, the applicable conditions and eligibility will be clearly displayed before payment is completed.
Certain larger, fragile, or specially packaged lighting products may require different shipping arrangements depending on the destination and transportation requirements.
Packaging for Delicate Lighting
Some OMGANASA lighting designs may contain crystal-style decorative elements, lampshades, LED components, charging modules, power adapters, cables, decorative structures, or other delicate components.
Where appropriate, we use protective packaging materials designed to help minimize unnecessary movement and impact during transportation.
Please handle your package carefully when it arrives and inspect the product as soon as reasonably possible after opening.
We recommend keeping the original product packaging until you have confirmed that your order has arrived in satisfactory condition.
Tracking Your Order
When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after a shipping label has been created.
Depending on the carrier and destination, tracking information may update only when the package reaches certain transit, processing, or delivery checkpoints.
A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.
Delivery Delays
We work with logistics providers to deliver orders as efficiently as reasonably possible. However, occasional delays may occur due to circumstances outside our control.
These may include carrier disruptions, customs inspections, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, or unexpected logistics conditions.
If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and assist you with the next appropriate steps.
Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Before submitting your order, please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and other required delivery information.
If you notice an address error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.
International Orders
OMGANASA ships to selected international destinations where delivery service is available.
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other fees imposed by local authorities or carriers.
Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.
OMGANASA does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers.
Damaged Products During Shipping
Because some OMGANASA lighting products feature delicate components, decorative structures, crystal-style details, lampshades, adapters, cables, charging parts, or other electronic elements, we recommend inspecting your order promptly after delivery.
If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.
To help our team review the situation efficiently, please provide your order number together with clear photographs of the product, inner packaging, outer shipping box, and shipping label when available.
If the issue involves lighting performance, power connection, charging, or another condition that may be difficult to capture in photographs, a short video can also be helpful.
Please do not discard the damaged product or original packaging until our customer support team has reviewed the issue.
Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.
Lost or Delayed Packages
If tracking information shows an unusual delay or your package cannot be located, please contact our customer support team so that we can review the available carrier information.
Where appropriate, we may assist with carrier inquiries or available resolution procedures.
Investigations and resolutions may depend on the individual carrier's policies, delivery records, and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking your mailbox or usual delivery area, entrances around your property, building reception or mailroom, household members, and nearby neighbors.
You may also wish to contact the local delivery carrier for additional delivery information.
If you are still unable to locate the package, please contact us and we will review the available delivery information with you.
Split Shipments
In some circumstances, products from the same order may be shipped separately because of inventory location, product dimensions, delicate packaging requirements, warehouse availability, or fulfillment considerations.
For example, multiple lighting pieces within the same order may be shipped in separate packages depending on inventory location or packaging requirements.
If your order is divided into multiple shipments, each package may have its own tracking number and may arrive at a different time.
You will not be charged additional shipping fees solely because OMGANASA chooses to split an order into multiple shipments.
Receiving Your Order
When receiving an OMGANASA lighting product, we recommend opening the package carefully and avoiding sharp tools near the product.
Remove protective packaging slowly and handle lamps, decorative elements, shades, cables, adapters, and other components with care.
Before disposing of the packaging, inspect the product and confirm that it has arrived in satisfactory condition.
Place the lighting product on a clean, stable, and appropriate surface before use.
If your product includes installation instructions, charging features, adjustable components, or other specific operating requirements, please review the applicable product instructions before use.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team.
Brand: OMGANASA
Legal Entity:
Shenzhen Guangmingtai Technology Co., Ltd.
Registered Address:
Room 219, Dianying Building, Jinhua Road, Fuhua Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China
Unified Social Credit Code:
91440300MAE95L814H
Customer Support Email:
service@omganasa.com
OMGANASA is owned and operated by Shenzhen Guangmingtai Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible. This information helps our team locate your order and assist you more efficiently.
For damaged or product-related inquiries, clear photographs of the product and packaging, together with a short video where appropriate, can help us review the situation more quickly.
Our Commitment to Your Order
At OMGANASA, we believe lighting is more than illumination. Every Mushroom Lamp, Crystal Lamp, and Retro Lamp is selected to bring its own character, warmth, and atmosphere into your space.
From careful preparation to thoughtful packaging and responsive support, we strive to make the journey from our collection to your home as clear and dependable as possible.
OMGANASA — Light with Character, Made for Atmosphere.