Product Support & Warranty
At OMGANASA, we are committed to providing reliable lighting products and a clear, supportive experience for every customer.
Our lighting collection is carefully selected with attention to design, functionality, and everyday use. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to determine an appropriate solution.
90-Day Limited Warranty
Most OMGANASA products purchased through our online store are covered by a 90-day limited warranty, beginning from the date your order is delivered.
This warranty applies to eligible manufacturing defects or functional issues that occur during normal and intended use.
Depending on the nature of the issue and the circumstances of the claim, we may provide a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.
The specific resolution will depend on the nature of the issue, product availability, and the individual circumstances of the warranty claim.
What Is Covered
Our limited warranty may cover qualifying issues affecting the normal operation, structure, or functionality of an OMGANASA lighting product.
Manufacturing Defects
Defects in materials or workmanship that affect the normal operation, structure, or functionality of the product may be covered under this warranty.
Lighting Function Issues
Eligible functional issues may include problems involving LED lighting components, lighting modes or functions, power connections, charging functions, switches, control functions, or internal components affecting normal operation.
Such issues must occur during normal intended use and must not result from misuse, unauthorized modification, accidental damage, or other excluded circumstances.
Structural Defects
Problems involving the product's construction, assembly, or components may be covered when they are not caused by accidental damage, improper handling, modification, misuse, or other excluded conditions.
Products Damaged on Arrival
Products that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance.
Please contact our customer support team as soon as reasonably possible after delivery so that we can review the condition of the product and determine the appropriate next steps.
What Is Not Covered
The limited warranty does not generally cover damage or issues caused by accidental drops, impacts, cracks, breakage, improper installation or assembly, misuse, or use outside the product's intended purpose.
It also does not generally cover problems resulting from incompatible power sources, adapters, or accessories, exposure to excessive moisture, water, heat, chemicals, or unsuitable environments, normal wear and tear, cosmetic changes caused by regular use, unauthorized repairs or modifications, improper cleaning or maintenance, loss or theft, or damage occurring after the applicable warranty period.
Minor variations in color, finish, texture, brightness appearance, material characteristics, or decorative details are generally not considered defects when they do not affect normal product use.
Because OMGANASA offers Mushroom Lamps, Crystal Lamps, Retro Lamps, and other distinctive lighting designs, individual products may naturally have subtle differences in materials, finishes, decorative elements, or visual appearance.
Damaged or Defective Items
If your OMGANASA product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.
To help us review your request efficiently, please provide your order number, full name and email address, a brief description of the issue, clear photos showing the problem, and a short video demonstrating the issue where possible.
If the item was damaged during shipping, please also provide clear photographs of the original packaging, including the outer shipping package and internal protective materials where available.
Please keep the original product and packaging until our customer support team has reviewed your request and advised you on the appropriate next steps.
How to Make a Warranty Claim
To submit a warranty claim, please contact our customer support team using the following email address:
Email: service@omganasa.com
Please include your order number, product name, a description of the issue, and supporting photographs or videos where relevant.
Our team normally aims to review warranty requests and respond within 24–48 business hours.
Additional information may be requested when necessary to understand the issue, confirm eligibility, and determine the appropriate solution.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product.
If the original product is unavailable, we may offer a comparable replacement product, a replacement component where available, store credit, or another appropriate solution.
Replacement availability may vary depending on current inventory and product availability.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility is determined according to the nature of the issue and our applicable Return & Refund Policy.
When a refund is approved, it will normally be issued to the original payment method.
Processing times may vary depending on your bank, card issuer, or payment provider.
Returns and Warranty Are Different
Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period and under the applicable return conditions.
Our Limited Warranty applies to qualifying manufacturing defects and product-related functional issues covered during the applicable warranty period.
These policies serve different purposes. Please review our Return & Refund Policy for complete information regarding preference-based returns, refunds, return eligibility, and applicable procedures.
Shipping Damage
If your package appears damaged when delivered, we recommend taking clear photographs of the package before opening it whenever possible.
If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, damaged product, and any damaged internal protective packaging.
This information can help our team understand whether the issue may have occurred during transportation and review your request more efficiently.
Product Care
To help maintain your OMGANASA lighting products in good condition, follow all product instructions provided with your item and use the product only for its intended purpose.
Handle lamps, decorative elements, shades, cables, adapters, charging components, and other electronic parts carefully.
Avoid unnecessary exposure to excessive moisture, water, heat, harsh chemicals, or unsuitable environments.
Use appropriate cleaning methods and materials, and avoid excessive pulling, bending, twisting, impact, or pressure.
Store removable accessories properly when they are not in use and use compatible power sources, adapters, and accessories.
Improper use, installation, modification, or maintenance may affect warranty eligibility where permitted by applicable law.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude, waive, or restrict any rights that cannot legally be excluded or restricted.
Where mandatory consumer protection laws provide additional or greater rights, those legal rights will continue to apply.
Contact Us
If you have questions about a product, warranty coverage, or an existing warranty claim, please contact our customer support team.
Brand: OMGANASA
Legal Entity:
Shenzhen Guangmingtai Technology Co., Ltd.
Registered Address:
Room 219, Dianying Building, Jinhua Road, Fuhua Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China
Unified Social Credit Code:
91440300MAE95L814H
Customer Support Email:
service@omganasa.com
We aim to respond to customer inquiries within 24–48 business hours.
For warranty-related inquiries, please include your order number, product name, and a clear description of the issue whenever possible.
For lighting-related issues, photographs or a short video can help our team evaluate the situation more efficiently.
OMGANASA is owned and operated by Shenzhen Guangmingtai Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
Our Commitment
At OMGANASA, we believe lighting should bring more than illumination to a space. Our Mushroom Lamps, Crystal Lamps, and Retro Lamps are selected to combine distinctive visual character with practical everyday illumination.
We strive to provide thoughtful products, careful order handling, and responsive after-sales support so that your experience with OMGANASA remains clear, comfortable, and dependable.
OMGANASA — Light with Character, Made for Atmosphere.