FAQ

Orders & Shipping

How do I place an order?

To place an order, select the OMGANASA lighting product you would like to purchase, review the available options and product details, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Tracking frequency may also vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and should not be considered guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your OMGANASA product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide your order number, clear photos of the product and packaging, and a photo of the shipping label when available.

If the issue concerns lighting performance, power connection, charging, or product condition, a short video can also be helpful.

Our customer care team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does OMGANASA offer?

OMGANASA offers a curated collection of distinctive small-scale lighting designed to add warmth, character, and atmosphere to everyday spaces.

Our collection is centered around three signature categories: Mushroom Lamps, Crystal Lamps, and Retro Lamps.

From soft ambient illumination to expressive decorative forms, each collection is selected to bring a distinctive visual presence and a more considered sense of atmosphere to bedrooms, living spaces, workspaces, and other interior settings.

Available designs may change as new collections and lighting pieces are introduced.

Are OMGANASA products made with different materials and finishes?

Materials, finishes, lighting effects, components, and construction may vary depending on the individual product.

Due to manufacturing processes and product characteristics, slight differences in shape, texture, color, finish, brightness appearance, or decorative details may occur between individual products or production batches.

These minor variations are normal characteristics of manufactured products and do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to present product colors, finishes, proportions, details, and lighting effects as accurately as possible.

However, the actual appearance of a product may vary slightly depending on screen settings, surrounding lighting conditions, photography, material characteristics, manufacturing processes, and individual production batches.

For the most accurate information, please review the individual product page before placing your order.

How should I care for OMGANASA lighting products?

Handle your OMGANASA lighting products and electronic components with care. Avoid dropping the product, strong impact, excessive pressure, or unnecessary force.

Keep the product clean and dry, and use a soft cloth for external cleaning when appropriate. Avoid harsh chemical cleaners and do not modify or attempt to alter internal electrical components.

Always follow any product-specific care, installation, and operating instructions provided with your item.

How should I care for cables, adapters, and charging components?

For lighting products equipped with cables, adapters, USB charging functions, or other charging components, handle all cables and connectors carefully.

Avoid excessive pulling, twisting, bending, or pressure. Use compatible power sources and accessories, and keep charging components away from excessive moisture.

If a cable, adapter, connector, or charging component appears damaged, stop using the product and contact our customer support team for assistance.

What should I do if my lamp or lighting component has an issue?

If your OMGANASA product experiences an issue, carefully inspect the product and avoid forcing, opening, or modifying the affected component.

Where applicable, check the power connection, charging connection, adapter compatibility, switch operation, cable condition, and product assembly.

If the issue continues, please contact our customer support team with your order details and a brief description of the problem.

Indoor Use & Product Care

Can I use OMGANASA lighting products outdoors?

Unless an individual product page specifically states otherwise, OMGANASA lighting products are designed primarily for indoor use.

We recommend protecting products from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and harsh chemicals.

Any waterproof, water-resistant, or outdoor-use claim applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions displayed on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, measurement techniques, or individual product characteristics.

Please refer to the relevant product page for detailed specifications before purchasing.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team for return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does OMGANASA offer a warranty?

Eligible OMGANASA products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

Where applicable, the relevant warranty period and conditions will be stated on the product page, product documentation, or order information.

For additional details, please refer to our Product Support & Care information.

What should I do if my product develops a problem?

If your OMGANASA lighting product experiences an issue involving the lamp body, LED components, charging function, adapter, cable, switch, or another product component, please avoid forcing, opening, or modifying the affected part.

If the issue continues, please contact us at:

Email: service@omganasa.com

For faster assistance, please include your order number, product name, a brief description of the issue, clear photos where relevant, and a short video demonstrating the problem whenever possible.

These details will help our customer care team understand the situation and review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

OMGANASA does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page.

Depending on the design, product information may include dimensions, materials, colors and finishes, lighting functions, charging features, power requirements, included accessories, care instructions, and recommended usage.

Because specifications can vary between different lighting designs, please review the relevant product page before purchasing.

Can colors or lighting effects look different in person?

Yes. Product colors, finishes, and lighting effects may appear slightly different in person depending on screen settings, room lighting, photography conditions, product materials, and manufacturing characteristics.

We aim to represent every product as accurately as reasonably possible while recognizing that light and materials can appear differently across environments.

Do lighting products have identical finishes and details?

Not necessarily.

Products with different finishes, textures, decorative elements, lighting effects, or distinctive design details may show slight differences between individual products or production batches.

These subtle variations are considered normal characteristics of manufacturing and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact our customer care team.

Email: service@omganasa.com

For order-related inquiries, please include your order number whenever possible.

For product support, including the product name and a short description of your question or issue will help us assist you more efficiently.

Corporate Information

Brand: OMGANASA

Legal Entity:
Shenzhen Guangmingtai Technology Co., Ltd.

Registered Address:
Room 219, Dianying Building, Jinhua Road, Fuhua Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China

Unified Social Credit Code:
91440300MAE95L814H

Customer Support Email:
service@omganasa.com

OMGANASA is owned and operated by Shenzhen Guangmingtai Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From discovering a distinctive lighting piece to receiving and enjoying your order, OMGANASA is committed to making every part of your shopping experience clear, convenient, and reliable.

Whether you are drawn to the soft character of a Mushroom Lamp, the refined glow of a Crystal Lamp, or the nostalgic atmosphere of a Retro Lamp, we are here to help you find lighting that feels right for your space.

For any questions or assistance, please contact us at:

Email: service@omganasa.com

Thank you for choosing OMGANASA.

OMGANASA — Light with Character, Made for Atmosphere.