Return & Refund Policy
At OMGANASA, we aim to provide customers with a clear, fair, and reliable return experience.
This Return & Refund Policy applies to eligible purchases made through the OMGANASA online store.
1. 30-Day Return Window
Customers may request a return within 30 days after confirmed delivery of an eligible order.
Before returning any product, please contact our customer support team at:
Email: service@omganasa.com
Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.
Please do not send products back without contacting us first.
Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.
2. Return Eligibility
Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition and free from customer-caused damage.
Products should remain unaltered and should be returned with all original components, included accessories, power adapters, charging cables, product inserts, and instructions where applicable.
Where reasonably possible, products should also be returned in their original protective packaging.
Proof of purchase, such as an order number or order confirmation, may be required.
Because many OMGANASA lighting products include electronic components, decorative structures, lampshades, LED modules, charging functions, crystal-style details, or other delicate elements, returned products should be packaged carefully to help prevent damage during transportation.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not automatically make it ineligible for return.
However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.
Returned products should not show signs of excessive use, misuse, customer-caused scratches, cracks, breakage, or other damage.
Products should also not have been subject to unauthorized repair, modification, improper cleaning, improper storage, or improper handling.
For electronic lighting products, return eligibility may depend on whether the product has been installed, modified, damaged, or used beyond what would reasonably be necessary for inspection or evaluation, subject to applicable law and product-specific return conditions.
Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.
4. Non-Returnable Items
Where permitted by applicable law, certain products may not be eligible for preference-based returns.
These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, products missing significant components because of customer handling, and other products expressly identified as non-returnable before purchase.
Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.
Nothing in this section limits statutory consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your OMGANASA order promptly after delivery.
This is particularly important for lighting products containing LED components, lampshades, power adapters, charging modules, USB cables, switches, control components, decorative structures, crystal-style elements, or other delicate product parts.
If your order arrives broken, damaged, defective, incorrect, missing accessories, missing components, or otherwise incomplete, please contact us as soon as reasonably possible.
To help us review the issue efficiently, please provide your order number, product name, clear photographs of the product, photographs of the inner protective packaging, photographs of the outer shipping package, and a photograph of the shipping label where available.
For lighting-related issues, a short video may also be helpful, particularly when the issue involves power connection, LED lighting, charging, switches, controls, adapters, cables, or structural damage.
After reviewing the information, our customer care team will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.
6. Basic Product Checks Before Return
For certain functional issues, our customer support team may first provide reasonable product checks or troubleshooting guidance.
Depending on the product, these checks may include confirming that the power connection is secure, checking adapter compatibility, reviewing charging connections, checking switch or control functions, confirming product assembly, or reviewing the applicable product instructions and care information.
For lighting products, we may request photographs, videos, or additional information to better determine the nature of the issue.
You are not required to continue using any product that appears damaged, unsafe, or unsuitable for continued use.
7. Return Shipping Costs
For preference-based returns, including a change of mind, incorrect product selection, no longer wanting the product, personal preference, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs where permitted by applicable law.
If OMGANASA confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.
Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.
8. Original Shipping Charges
Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by OMGANASA, the return results from an error on our part, the product was defective or damaged, the wrong product was supplied, or applicable law requires reimbursement.
9. Return Address
Return addresses may vary depending on the product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and nature of the return.
For this reason, please do not return products to our company address unless our customer support team specifically instructs you to do so.
The correct return address will be provided after your return request has been reviewed and approved.
10. Return Packaging
OMGANASA products may include LED components, lampshades, power adapters, charging parts, decorative structures, cables, crystal-style elements, or other delicate lighting components.
Customers should package returned products carefully to reduce the risk of damage during return transportation.
Where reasonably possible, please include the main product, power adapters, charging cables, remote controls or other accessories where included, product inserts or instructions, original protective materials, original product packaging, and other items originally included with the order.
Delicate lighting products should be securely protected against unnecessary movement, impact, bending, or other damage inside the package.
Customers are responsible for ensuring that preference-based returns are adequately packaged for transportation.
11. Missing Accessories or Components
Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.
Examples may include power adapters, charging cables, remote controls, mounting accessories, detachable components, product manuals, protective packaging, or other included accessories.
Any deduction will be based on the circumstances of the return and applicable law.
12. Return Inspection
Once a returned product is received, we may inspect it to confirm the product identity, return eligibility, product condition, reason for return, included accessories, included components, and the condition of lighting elements, electronic parts, and other relevant product details.
Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.
13. Refunds
If a return is approved after inspection, the refund will generally be issued to the original payment method.
Once OMGANASA issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Processing times vary and are controlled by the relevant financial institution or payment provider.
14. Refund Deductions
Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from missing accessories, missing components, excessive use, customer-caused scratches, cracks, breakage, unauthorized modification, unauthorized repair, improper cleaning, improper handling, or damage caused after delivery.
Any deduction will be assessed based on the individual circumstances of the return and applicable law.
15. Exchanges
Exchange availability depends on current product availability and inventory.
Because OMGANASA lighting products may be offered in different colors, sizes, finishes, lighting modes, styles, and product variations, a preferred replacement may not always be available.
Where direct exchanges are unavailable, the most efficient option may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred product.
Please contact our customer support team before returning a product for exchange.
16. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
Email: service@omganasa.com
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee cancellation once the order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.
If the order has already shipped, you may need to follow the applicable return procedure after delivery.
17. Refunds for Canceled Orders
If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.
Your financial institution or payment provider may require additional processing time before the refund appears in your account.
18. Refused or Unclaimed Deliveries
Refusing delivery does not automatically qualify an order for a full refund.
If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment status, carrier charges, product condition, return eligibility, and other relevant circumstances.
Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusal or failure to accept an otherwise valid delivery.
19. International Returns
International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.
Lighting products containing electronic components or delicate decorative elements may also require additional protective packaging for international return transportation.
Please contact us before sending any international return.
We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.
20. Consumer Rights
This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.
Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, cancellation, or withdrawal rights.
Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.
Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.
21. Contact Us
If you have questions regarding a return, refund, exchange, damaged product, defective product, or cancellation, please contact our customer support team.
Brand: OMGANASA
Legal Entity:
Shenzhen Guangmingtai Technology Co., Ltd.
Company Address:
Room 219, Dianying Building, Jinhua Road, Fuhua Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China
Unified Social Credit Code:
91440300MAE95L814H
Customer Support Email:
service@omganasa.com
For order-related inquiries, please include your order number and the email address used at checkout whenever possible.
For damaged lighting products, defective components, or product-related issues, please include clear photographs and videos where relevant.
Please do not send complete credit card information, CVV or security codes, account passwords, or other sensitive payment credentials by email.
OMGANASA is owned and operated by Shenzhen Guangmingtai Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
Our Return Commitment
At OMGANASA, we believe lighting should bring more than illumination to a space. Our Mushroom Lamps, Crystal Lamps, and Retro Lamps are selected to add character, warmth, and atmosphere to everyday surroundings.
We aim to make every part of your shopping experience clear and dependable, including product selection, order fulfillment, returns, and after-sales support.
If you need assistance with a return or refund, please contact us at:
OMGANASA — Light with Character, Made for Atmosphere.